Western Reserve Masonic Community is the recipient of My InnerView’s Excellence in Action award, a national honor recognizing the facility’s commitment to superior customer satisfaction!
Nearly 5,500 nursing homes in the country participated in a 2010 satisfaction survey. The award, which is presented annually, recognizes those providers that performed in the top 10 percent of nursing homes.
“We congratulate the Excellence in Action award recipients,” said Amanda Twiss, CEO of My InnerView-OCS. “These skilled nursing facilities deserve recognition for their success. Residents and families thought enough of their care to score their satisfaction as excellent. This award salutes their dedication to customer satisfaction and highlights the differences they make in the lives of people every day.”
My InnerView-OCS, a division of National Research Corporation, provides applied research and quality-improvement solutions that span the entire post-acute healthcare continuum. My InnerView presents the annual award and supports leaders across the entire senior care profession with tools to measure, benchmark, and improve performance. This year’s award for superior customer satisfaction was presented to My InnerView customers who completed a resident or family satisfaction survey in 2010, had a minimum 30 percent response rate, and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” in terms of the percentage of respondents rating the nursing home as “excellent.”
For more information about Western Reserve Masonic Community, contact Mary Vasko at 330-721-3275 or 866-433-1514.
Click here for more information on My InnerView.
